Rain Data Connection Issues and Activation

I purchased the Rain Sim card 22nd January 2021 and it was delivered on the 26th January. I call the call centre on the 28th to asked for assistance with activating it and I spoke with a lady who promised me that the Sim will be active in 24 hours and I will get an sms. 2 days later seeing that I was not getting any sms and my Sim was still not active, I tried the self-service option which gave me an error and then I proceeded with login a call with one of their so call IT desk.... Since then I have been getting emails which have never helped. If Rain cannot provide me with the service I am requesting and that their rendering as a service provider, they should just rather cancel my business with them and let me go seek another service provider. I really am not satisfied with their service and their website has been down. I have two employees who also are using the services of Rain whom haven't been able to work using their data Sim cards for the past 3 days as there was no network. They all are supposed to be working from home but unfortunately because the business has to continue as we have clients that we need to render service to I had to ask them to come work in the office which something that I didn't want as we currently are in the middle of a deadly pandemic as a country and the entire world. This is not an ideal situation but I had to put our clients needs above all. Rain needs to sort out these issues or else I am gonna move my employees, including myself to another service provide ASAP.