AM
Andre M
1 reviews | Active since Apr 2022
05 May 2022, 11:10
Rain Danger
Danger do not use this company Refusal to refund unauthorised debit order on a service that does not work !!!!!
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
05 May 2022, 11:23Hi Andre
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
Rain's reply05 May 2022, 11:23
Official
Hi Andre
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you, rain.
AM
Andre M's updateReviewer Update
05 May 2022, 11:44 Dear RAIN support team, RE: Reference number *** PLEASE, please, can someone urgently contact me and get my return resolved. I have over 16 emails from Support department, back and forth saying “we will get onto it ASAP”, but to no avail. Please can you contact me on: ***, I desperately want to cancel the following SIM and return the 5G Router (Unused and does not connect). I have made numerous attempts for weeks since receiving it, and immediately notifying Rain that it does not work/connect. In the meantime, I am paying R999.00 a month – March, April and May = R3000.00 !!! for service and a product I literally cannot use?! And you are deliberately delaying to assist me as the longer you take, the longer you simply charge my Rain account. I will close ALL of my Rain accounts on this business account if I do not have any response ASAP! I have all requests in writing and I have called numerous times. This is unacceptable. Please Please Please assist. I trust that if you hold any value whatsoever for your customers and supporters, you will please call me and assist to resolve this issues by end of business, Thursday 5th May. Please. Contact number: ***. Regards, Andre vd Merwe Email: *** Cell: ***
AM
Andre M's update05 May 2022, 11:44
Reviewer Update
Dear RAIN support team, RE: Reference number *** PLEASE, please, can someone urgently contact me and get my return resolved. I have over 16 emails from Support department, back and forth saying “we will get onto it ASAP”, but to no avail. Please can you contact me on: ***, I desperately want to cancel the following SIM and return the 5G Router (Unused and does not connect). I have made numerous attempts for weeks since receiving it, and immediately notifying Rain that it does not work/connect. In the meantime, I am paying R999.00 a month – March, April and May = R3000.00 !!! for service and a product I literally cannot use?! And you are deliberately delaying to assist me as the longer you take, the longer you simply charge my Rain account. I will close ALL of my Rain accounts on this business account if I do not have any response ASAP! I have all requests in writing and I have called numerous times. This is unacceptable. Please Please Please assist. I trust that if you hold any value whatsoever for your customers and supporters, you will please call me and assist to resolve this issues by end of business, Thursday 5th May. Please. Contact number: ***. Regards, Andre vd Merwe Email: *** Cell: ***