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Dean S
1 reviews | Active since Jun 2021
02 Dec 2022, 18:30
Rain cut my internet over a mistake they made
I have been trying since yesterday morning to get my account sorted out. I get no help from the support section on the app or the call centre. On black Friday there was a offer to upgrade to the 80mb connection, I thought this was a good opportunity but I was horribly wrong as they did not cancel my original sim card and have cut off my internet due to me not being able to pay a double bill even though my bill date is the 15th of every month. They shouldn't even be trying to bill me now. Thank you for non care attitude Rain.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
02 Dec 2022, 18:59Hi Dean.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply02 Dec 2022, 18:59
Official
Hi Dean.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
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Dean S's updateReviewer Update
03 Dec 2022, 01:26Thank you for the response, everything is working now, would you like me to delete this review.
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Dean S's update03 Dec 2022, 01:26
Reviewer Update
Thank you for the response, everything is working now, would you like me to delete this review.
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Dean S's updateReviewer Update
04 Dec 2022, 00:00Thank you so much for helping me so quickly, my internet was restored the same day as it was stopped. I really appreciate the quick response.
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Dean S's update04 Dec 2022, 00:00
Reviewer Update
Thank you so much for helping me so quickly, my internet was restored the same day as it was stopped. I really appreciate the quick response.
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Dean S's updateReviewer Update
04 Dec 2022, 12:56Ok can we cancel the basic plan then if the standard proves to be too expensive then I'll revert back to the basic. Also I was given another router so will you need to collect the other one and the sim.
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Dean S's update04 Dec 2022, 12:56
Reviewer Update
Ok can we cancel the basic plan then if the standard proves to be too expensive then I'll revert back to the basic. Also I was given another router so will you need to collect the other one and the sim.