Rain Customer Support Sucks.

I received my Huawei 5G CPE N5368X Outdoor Router on Friday 23 October 2020. I tried connecting it over the weekend and experienced problems and logged an online support request on Sunday afternoon 25 October 2020. I received an email from someone in support on Tuesday afternoon 27 October 2020 requesting some information which I emailed back the same day. Till now I have not received an further help. Tomorrow will be a week since I receive this device and still not able to use it. To make matters worse I cancelled my current LTE subscription and if this is not resolved by Saturday I will be sitting without any internet which then makes my Working From Home impossible.