RAIN CUSTOMER SERVICE...PATHETIC!!!!!

Hi, i ordered a rain sim card on takalot which was delivered to me on the 21/03/2020 with me taking the option of R250 for 19 hours of offpeak unlimited data use. i successfully activated the sim on the 23/03/2020 and started making use of it. on my dashboard it shows me that im making use of the offpeak and i also never add any peak data as i dont want to get billed over the R250 amount, in addition it says at the bottom of my dashboard in the account part that i have unlimited off peak data use until the 30/03/2020 1 second before midnight which is good but i was not aware that when activating the sim there's a swipe option for actually activating the 19hrs offpeak unlimited until a friend of mine advised me to do so, i have been trying to do this but to no avail it just stay grey out. today(26/03/2020) i contacted rain waited in the live chat que for more than 2 hours and started chatting with an agent by the name of neliswa saunders. the below was the questions by myself and responses from her;

ME; (My initial query) hi, im trying to add the unlimited option and apply changes but its not allowing, i got my sim activated on the 23/03/2020 the option for the swiping the tab to unlimited 19 hours is grey out and when i try to apply changes its not doing anything

Neliswa Saunders joined the chat Neliswa Saunders: hi david. where did you get your sim card?

ME: hi, i ordered it from takalot

Neliswa Saunders: did you choose the R479 option on activation?

ME: no i chose the R250 my sim was delivered to me the past saturday. i activated it this monday

Neliswa Saunders: then we will have to request the migration for you

ME: what option am i on

Neliswa Saunders: please give me your ID number, email address and sim number

ME: ID:************* Sim number;*********

Neliswa Saunders: ok please stay online for me

ME: ok

Neliswa Saunders: submission requested.

ME: i dont get you will i be charged more than R250? cause on my dashboard its showing me what im using offpeak and peak is R0

Neliswa Saunders: it will prorata

ME: how much

Neliswa Saunders: depends on the number of days in each package

ME: what do you mean so am i not go to pay R250 and i going to be paying more im sure you can see that its says i have free unlimited until the 30 march. what happens thereafter

Neliswa Saunders was disconnected and has left the chat Chat rated Bad

I still have not gotten any response and to get such pathetic service is not on. I dont want any surprises when it comes to payment. my option taken was the R250 for 19hrs offpeak data uses as i only use it between 7am and 5;45pm daily.

i await feedback