Rain customer service sucks

Very disappointed with the service I have received from Rain. They tried to deduct payment but it bounced. Then a little bit later I received an sms offering an alternative option to pay. I then paid via snapscan and the funds were deducted from my account which was still on the 1st of the month. Last night ,without warning my internet access was cancelled. I immediately made contact and sent proof of payment. This morning my internet is still down and I have now spent the last 30 minutes trying to phone them to no avail. Having been a customer for over 4 years and paying without fail, this is extremely disappointing from Rain.