SM
Sibongile M
1 reviews | Active since Aug 2020
10 Aug 2020, 16:05
Rain Customer service no contact
I have used Rain for a few months now and have had no problems with the network itself. The problem started on the 8th of August when I lost my sim card. Rain has no ways of contacting them available except to write to support on their webpage.
This is very frustrating as they respond with an email that they will be in contact in 24 to 48 hrs, which has not happened. I pay R475 a month for their service and I am sitting here with no idea when my lost sim card will be replaced while I am still paying for it each day because I cannot login to my profile.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
11 Aug 2020, 09:04Hi Sibongile
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Rain's reply11 Aug 2020, 09:04
Official
Hi Sibongile
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
SM
Sibongile M's updateReviewer Update
12 Aug 2020, 10:07Thank you for your response Fatima.
an agent has been in contact and some headway has been made , but I expected 5 days later for the issue to be resolved.
To be honest this is really disheartening. It is now Wednesday, and I have been asking for my sim card to be replaced from the day I reported it ******, which was Sunday. I would like to know who is going to pay for it from Sunday till the day you guys decide to cancel it?
When will I get a new sim card? I have asked for a replacement sim card since Sunday. And i'm still being asked whether I want a replacement sim via email even though I keep saying so in almost every email.
I don't understand what I need to say anymore, or when will I get a sim card.If someone can please just read an email and answer all of the concerns at once it would save everyone's time.I only had 3 requests, a new password which has been done thank you, I can now log in.Then I asked for my sim card to be deactivated because it is ****** - no one says a word, and the ****** sim card is still active on my dashboard.Then I requested a new sim card - which I keep requesting everyday and I still get asked do I want a replacement sim.
When I asked do I then just cancel the service in the dashboard I get a response not to cancel in dashboard if I want a new sim card.
Am I going to be dealing with this until next week Sunday?
an agent has been in contact and some headway has been made , but I expected 5 days later for the issue to be resolved.
To be honest this is really disheartening. It is now Wednesday, and I have been asking for my sim card to be replaced from the day I reported it ******, which was Sunday. I would like to know who is going to pay for it from Sunday till the day you guys decide to cancel it?
When will I get a new sim card? I have asked for a replacement sim card since Sunday. And i'm still being asked whether I want a replacement sim via email even though I keep saying so in almost every email.
I don't understand what I need to say anymore, or when will I get a sim card.If someone can please just read an email and answer all of the concerns at once it would save everyone's time.I only had 3 requests, a new password which has been done thank you, I can now log in.Then I asked for my sim card to be deactivated because it is ****** - no one says a word, and the ****** sim card is still active on my dashboard.Then I requested a new sim card - which I keep requesting everyday and I still get asked do I want a replacement sim.
When I asked do I then just cancel the service in the dashboard I get a response not to cancel in dashboard if I want a new sim card.
Am I going to be dealing with this until next week Sunday?
SM
Sibongile M's update12 Aug 2020, 10:07
Reviewer Update
Thank you for your response Fatima.
an agent has been in contact and some headway has been made , but I expected 5 days later for the issue to be resolved.
To be honest this is really disheartening. It is now Wednesday, and I have been asking for my sim card to be replaced from the day I reported it ******, which was Sunday. I would like to know who is going to pay for it from Sunday till the day you guys decide to cancel it?
When will I get a new sim card? I have asked for a replacement sim card since Sunday. And i'm still being asked whether I want a replacement sim via email even though I keep saying so in almost every email.
I don't understand what I need to say anymore, or when will I get a sim card.If someone can please just read an email and answer all of the concerns at once it would save everyone's time.I only had 3 requests, a new password which has been done thank you, I can now log in.Then I asked for my sim card to be deactivated because it is ****** - no one says a word, and the ****** sim card is still active on my dashboard.Then I requested a new sim card - which I keep requesting everyday and I still get asked do I want a replacement sim.
When I asked do I then just cancel the service in the dashboard I get a response not to cancel in dashboard if I want a new sim card.
Am I going to be dealing with this until next week Sunday?
an agent has been in contact and some headway has been made , but I expected 5 days later for the issue to be resolved.
To be honest this is really disheartening. It is now Wednesday, and I have been asking for my sim card to be replaced from the day I reported it ******, which was Sunday. I would like to know who is going to pay for it from Sunday till the day you guys decide to cancel it?
When will I get a new sim card? I have asked for a replacement sim card since Sunday. And i'm still being asked whether I want a replacement sim via email even though I keep saying so in almost every email.
I don't understand what I need to say anymore, or when will I get a sim card.If someone can please just read an email and answer all of the concerns at once it would save everyone's time.I only had 3 requests, a new password which has been done thank you, I can now log in.Then I asked for my sim card to be deactivated because it is ****** - no one says a word, and the ****** sim card is still active on my dashboard.Then I requested a new sim card - which I keep requesting everyday and I still get asked do I want a replacement sim.
When I asked do I then just cancel the service in the dashboard I get a response not to cancel in dashboard if I want a new sim card.
Am I going to be dealing with this until next week Sunday?
SM
Sibongile M's updateReviewer Update
17 Aug 2020, 17:20Finally got my sim card today, thank you very much. It just remains to been seen whether I will still be charged for the seven days my sim card was active and not cancelled.
SM
Sibongile M's update17 Aug 2020, 17:20
Reviewer Update
Finally got my sim card today, thank you very much. It just remains to been seen whether I will still be charged for the seven days my sim card was active and not cancelled.