RAIN customer service never delivers!

Once again ... RAIN is pathetic at customer service. Someone eventually replies to my comments on their Facebook page and I get a reply stating that I must send them my details for them to contact me ... which I do. I sent them on 7 July at around 8pm. It is now the 8th of July nearly 11am and still no contact. I am expecting Fattima to comment on this post saying how she apologies about the issues and then stating that someone will be in contact with me to which no one will ... same old **** from RAIN! Got to love a wonderful company like RAIN!