Rain customer service is Useless just as the network they provide

Recently I have been experiencing some network issues with rain network provider. I tried to cancel via customer support only to find that I am cancelling a sim called 4g cost of R479 which I still had to pay an outstanding amount of R123.60. This was before I realized that what I am actually cancelling is not what’s been deducted from my account.. they requested bank statements and bank cad number which I have happily forwarded to them. Their responds was the account was under my husbands name . I then forwarded screenshots of both accounts explaining repeatedly that it’s from my account which the deductions was made and that we only reopened a new account with his name however I paid and had proof of it they are still requesting bank statements for R479 which I have noW for the umphteenth time said I have nothing of that amount to show but the R699 since the account has been opened!! Now they have switched agents and I have to start from the beginning.. I even spelled it out by using numbers to indicate and name my story by breaking it down in number form as it seems nobody understands or reads or does anything other then telling me the same thing. I have requested them to call me and nothing.. I logged a ticket under my husbands account to cancel , they called him however the call was unsuccessful as he works in another country and can only liase via email. He too asked of them to contact me they still havnt yet they asked to contact him and with this said they first asked is there someone in SA they could speak to when he said His wife they then Said they can only liase with Him.. I am so frustrated.. we paid for this month as it’s a month to month contract.. I asked him to tell them to cancel the service however logically that should only occur last day of the month since I already paid for the month.. now I am without a service of which was fully paid for.. an unresolved issue with regards to R479 which was never taken from my account but they have a record of it but can’t explain it to me. And nobody contacting me telephonically to resolve this.. instead they swopping agents just so I can loose my nuts on 7 and a half month pregnant And repeat myself! I legit didn’t want to do this review as I have told them several times this will be my last resort and they still forced my hand clearly they don’t care about their company so I don’t see why I should be..