DN
Deshni N
1 reviews | Active since Feb 2023
26 Nov 2024, 12:36
Rain customer service is so poor unbelievable
I am honestly disappointed with rain customer service. I made a additional payment in October on top of my full payment for my line. I received a email from rain saying my additional payment that I made in October will be added in my November payment. On the date of my debit order rain debits the full amount so what is happening with my additional payment where it is. I suppose to be refunded yesterday but again no response from rain. Do I have to actually go to small claims court so I can receive my additional payment that I made on the rain app. I even have proof this is so disappointing cause I am asking for assistance from last month till today.
Helpful (0)
Replies (12)0
Replies (12)DN
Deshni N's updateReviewer Update
26 Nov 2024, 14:18Can your guys assist me with my refund that I have been asking since last month.
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Deshni N's update26 Nov 2024, 14:18
Reviewer Update
Can your guys assist me with my refund that I have been asking since last month.
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Deshni N's updateReviewer Update
26 Nov 2024, 15:18I have been sending your guys proof via email at one point your guys even asked me for the card number I made payment. And please get this clear your guys did not debit my account twice in October I made a additional payment on the 16 0ctober on the rain app then on the 20th I paid the full amount for my line. Please get one of your agents to contact me cause I made payment on the rain app I have a screenshot of it.
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Deshni N's update26 Nov 2024, 15:18
Reviewer Update
I have been sending your guys proof via email at one point your guys even asked me for the card number I made payment. And please get this clear your guys did not debit my account twice in October I made a additional payment on the 16 0ctober on the rain app then on the 20th I paid the full amount for my line. Please get one of your agents to contact me cause I made payment on the rain app I have a screenshot of it.
DN
Deshni N's updateReviewer Update
26 Nov 2024, 15:32I will be emailing you everything now
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Deshni N's update26 Nov 2024, 15:32
Reviewer Update
I will be emailing you everything now
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Deshni N's updateReviewer Update
27 Nov 2024, 10:06Good day
I have emailed you the supporting documents to ***
Can I please get feedback regarding my refund
Regards
I have emailed you the supporting documents to ***
Can I please get feedback regarding my refund
Regards
DN
Deshni N's update27 Nov 2024, 10:06
Reviewer Update
Good day
I have emailed you the supporting documents to ***
Can I please get feedback regarding my refund
Regards
I have emailed you the supporting documents to ***
Can I please get feedback regarding my refund
Regards
DN
Deshni N's updateReviewer Update
27 Nov 2024, 11:14Will I get feedback by end of today cause I honestly need my refund urgently... please
DN
Deshni N's update27 Nov 2024, 11:14
Reviewer Update
Will I get feedback by end of today cause I honestly need my refund urgently... please
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Deshni N's updateReviewer Update
27 Nov 2024, 12:44Hi I'm still waiting for feedback regarding my refund
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Deshni N's update27 Nov 2024, 12:44
Reviewer Update
Hi I'm still waiting for feedback regarding my refund
DN
Deshni N's updateReviewer Update
27 Nov 2024, 14:16How difficult is it to allocate my payments
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Deshni N's update27 Nov 2024, 14:16
Reviewer Update
How difficult is it to allocate my payments
DN
Deshni N's updateReviewer Update
28 Nov 2024, 08:34Good day
This is my 3rd trying to get my refund from your guys this is unacceptable coming from a high class provider. I want my refund today I can not wait another day. Your account's department is so delayed. Your guys are so quick to debit my account but you'll can't refund me on time what kind of customer service is this plus you'll do not even answer your guys phone.
I want my refund today or I'll shall take this to higher demand. This is so disappointing honestly
This is my 3rd trying to get my refund from your guys this is unacceptable coming from a high class provider. I want my refund today I can not wait another day. Your account's department is so delayed. Your guys are so quick to debit my account but you'll can't refund me on time what kind of customer service is this plus you'll do not even answer your guys phone.
I want my refund today or I'll shall take this to higher demand. This is so disappointing honestly
DN
Deshni N's update28 Nov 2024, 08:34
Reviewer Update
Good day
This is my 3rd trying to get my refund from your guys this is unacceptable coming from a high class provider. I want my refund today I can not wait another day. Your account's department is so delayed. Your guys are so quick to debit my account but you'll can't refund me on time what kind of customer service is this plus you'll do not even answer your guys phone.
I want my refund today or I'll shall take this to higher demand. This is so disappointing honestly
This is my 3rd trying to get my refund from your guys this is unacceptable coming from a high class provider. I want my refund today I can not wait another day. Your account's department is so delayed. Your guys are so quick to debit my account but you'll can't refund me on time what kind of customer service is this plus you'll do not even answer your guys phone.
I want my refund today or I'll shall take this to higher demand. This is so disappointing honestly
DN
Deshni N's updateReviewer Update
28 Nov 2024, 09:03How can it not be reflecting when I used your guys rain app to do the payment plus I sent my bank statement that shows you the money went out of my account. This is basically telling me when clients do make payment from the app your guys don't know where the money goes to.... Cause this payment was done on the 16 0ctober 2024 and look at the date today is the 28th November and your guys could not pick up a payment of R350.
DN
Deshni N's update28 Nov 2024, 09:03
Reviewer Update
How can it not be reflecting when I used your guys rain app to do the payment plus I sent my bank statement that shows you the money went out of my account. This is basically telling me when clients do make payment from the app your guys don't know where the money goes to.... Cause this payment was done on the 16 0ctober 2024 and look at the date today is the 28th November and your guys could not pick up a payment of R350.
DN
Deshni N's updateReviewer Update
28 Nov 2024, 15:31How long are your guys going to take to refund me is it going to take another week just tell me please cause I need my money
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Deshni N's update28 Nov 2024, 15:31
Reviewer Update
How long are your guys going to take to refund me is it going to take another week just tell me please cause I need my money
DN
Deshni N's updateReviewer Update
28 Nov 2024, 15:46Tomorrow is end of this week. I really hope I do get some sort of Feeback regarding my refund or this will be the last I have your guys as my provider .
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Deshni N's update28 Nov 2024, 15:46
Reviewer Update
Tomorrow is end of this week. I really hope I do get some sort of Feeback regarding my refund or this will be the last I have your guys as my provider .
DN
Deshni N's updateReviewer Update
29 Nov 2024, 09:15Good day
This is my 4th day communicating with your guys on Hello Peter.
And one and a half months on email and the rain app.
Again, the question will be asked when will I be able to receive my refund from your guys?
This is my 4th day communicating with your guys on Hello Peter.
And one and a half months on email and the rain app.
Again, the question will be asked when will I be able to receive my refund from your guys?
DN
Deshni N's update29 Nov 2024, 09:15
Reviewer Update
Good day
This is my 4th day communicating with your guys on Hello Peter.
And one and a half months on email and the rain app.
Again, the question will be asked when will I be able to receive my refund from your guys?
This is my 4th day communicating with your guys on Hello Peter.
And one and a half months on email and the rain app.
Again, the question will be asked when will I be able to receive my refund from your guys?