MW
Marianne W
1 reviews | Active since Sept 2022
28 Apr 2025, 00:20
Rain Customer Service is Pathetic!
The customer service at Rain is pathetic! Are these bots at your customer service because I have never come across something like this before...I collected my Rain 5G router in Greenpoint yesterday but still no activation even thought its been over 24 hours... in fact it's been 36hours! I've made several calls and still no one has been able to assist me!
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
28 Apr 2025, 06:43Hi Marianne.
Thank you for reaching out. We’re sorry your rain experience hasn't met the standard you might’ve expected. Please note that we will look into your query and provide feedback.
Regards,
Rain
Thank you for reaching out. We’re sorry your rain experience hasn't met the standard you might’ve expected. Please note that we will look into your query and provide feedback.
Regards,
Rain
Rain's reply28 Apr 2025, 06:43
Official
Hi Marianne.
Thank you for reaching out. We’re sorry your rain experience hasn't met the standard you might’ve expected. Please note that we will look into your query and provide feedback.
Regards,
Rain
Thank you for reaching out. We’re sorry your rain experience hasn't met the standard you might’ve expected. Please note that we will look into your query and provide feedback.
Regards,
Rain
MW
Marianne W's updateReviewer Update
28 Apr 2025, 08:12Reference Number: ***8
MW
Marianne W's update28 Apr 2025, 08:12
Reviewer Update
Reference Number: ***8
MW
Marianne W's updateReviewer Update
28 Apr 2025, 08:30How are you even going to look into my query without checking/asking for my details? I've used work contact details to sign up!
I've wasted an entire day waiting for your people to call! I don't take wasting my money and time lightly! I made several phone calls trying to resolve this and all your consultants have to say is they'll have the technical team call me. How long does it take to call a customer back?! They were quick to respond to a sales call back! At this point I just feel like cancelling if the experience starts like this!
I've wasted an entire day waiting for your people to call! I don't take wasting my money and time lightly! I made several phone calls trying to resolve this and all your consultants have to say is they'll have the technical team call me. How long does it take to call a customer back?! They were quick to respond to a sales call back! At this point I just feel like cancelling if the experience starts like this!
MW
Marianne W's update28 Apr 2025, 08:30
Reviewer Update
How are you even going to look into my query without checking/asking for my details? I've used work contact details to sign up!
I've wasted an entire day waiting for your people to call! I don't take wasting my money and time lightly! I made several phone calls trying to resolve this and all your consultants have to say is they'll have the technical team call me. How long does it take to call a customer back?! They were quick to respond to a sales call back! At this point I just feel like cancelling if the experience starts like this!
I've wasted an entire day waiting for your people to call! I don't take wasting my money and time lightly! I made several phone calls trying to resolve this and all your consultants have to say is they'll have the technical team call me. How long does it take to call a customer back?! They were quick to respond to a sales call back! At this point I just feel like cancelling if the experience starts like this!
MW
Marianne W's updateReviewer Update
01 May 2025, 22:52I've observed the WiFi for the past 2 days, thanks to your consultant Allen who assisted with the activation. The mobile SIM cards are not yet active.
The connection however is unstable and the router keeps rebooting. I've also noticed your sales consultant who assisted with sign-up and who sent me the payment link after discussing the process made an error with the billing date for the 1st of the month after I agreed for my billing date to be on the 25th of every month. Please check your call recordings for this agreement, as my profile states that my account is now overdue despite signing up and making the first payment on 25th of April and he stated that the next payment would then be due on the 25th of May.
The connection however is unstable and the router keeps rebooting. I've also noticed your sales consultant who assisted with sign-up and who sent me the payment link after discussing the process made an error with the billing date for the 1st of the month after I agreed for my billing date to be on the 25th of every month. Please check your call recordings for this agreement, as my profile states that my account is now overdue despite signing up and making the first payment on 25th of April and he stated that the next payment would then be due on the 25th of May.
MW
Marianne W's update01 May 2025, 22:52
Reviewer Update
I've observed the WiFi for the past 2 days, thanks to your consultant Allen who assisted with the activation. The mobile SIM cards are not yet active.
The connection however is unstable and the router keeps rebooting. I've also noticed your sales consultant who assisted with sign-up and who sent me the payment link after discussing the process made an error with the billing date for the 1st of the month after I agreed for my billing date to be on the 25th of every month. Please check your call recordings for this agreement, as my profile states that my account is now overdue despite signing up and making the first payment on 25th of April and he stated that the next payment would then be due on the 25th of May.
The connection however is unstable and the router keeps rebooting. I've also noticed your sales consultant who assisted with sign-up and who sent me the payment link after discussing the process made an error with the billing date for the 1st of the month after I agreed for my billing date to be on the 25th of every month. Please check your call recordings for this agreement, as my profile states that my account is now overdue despite signing up and making the first payment on 25th of April and he stated that the next payment would then be due on the 25th of May.