AA
Abta A
1 reviews | Active since Mar 2009
23 Oct 2025, 10:27
Rain customer service is non existent
I have been a customer of Rain's since its inception and its service has gone from bad to worse, you cannot speak to a real person, when you go online to their chat, it is an AI Bot that repeats the same information all the time, and when you call their online call centre (which I am convinced they have outsourced to Asia) they cannot help and are useless. No one will engage, give you a real phone number or person. I have been trying to get a refund for a double payment for two weeks now. Nada and no help from Rain. Just emails that tell me someone will be in touch, and no one ever is. Once I get my refund, I am cancelling my Rain account, they are horrible and useless!!!
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
23 Oct 2025, 10:50Hi Tania
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply23 Oct 2025, 10:50
Official
Hi Tania
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
AA
Abta A's updateReviewer Update
23 Oct 2025, 12:26The matter was escalated to Billing from the day the double payment went through, so you are not giving me any useful information or an update. Again, your service has deteriorated to non existent, run by AI and a useless out of country call centre. You should be ashamed! You started off so well, and frankly you are going downhill by the day!
AA
Abta A's update23 Oct 2025, 12:26
Reviewer Update
The matter was escalated to Billing from the day the double payment went through, so you are not giving me any useful information or an update. Again, your service has deteriorated to non existent, run by AI and a useless out of country call centre. You should be ashamed! You started off so well, and frankly you are going downhill by the day!
AA
Abta A's updateReviewer Update
23 Oct 2025, 18:39I was told last week that this refund was processed and should take 7 to 10 business days. Now you are telling me this again! Clearly nothing was done last week.
AA
Abta A's update23 Oct 2025, 18:39
Reviewer Update
I was told last week that this refund was processed and should take 7 to 10 business days. Now you are telling me this again! Clearly nothing was done last week.
AA
Abta A's updateReviewer Update
25 Oct 2025, 13:14YOU HAVE CUT MY ACCOUNT!!! You owe me me money and yet the message I am receiving is
oops! you're offline
oops! you're offline
Your rain service is offline because you have an outstanding amount due on your rain account.
To get back online and stay connected, please sign in now to view your payment options. This is another shocking example of your total incompetence!!!! I will tell everyone I know about Rains disgusting behavior. You still have not pricessed my refund for double payment. I have PAID FOR THIS MONTH AND NEXT AND YET YOU CUT MY ACCOUNT OFF!!
AA
Abta A's update25 Oct 2025, 13:14
Reviewer Update
YOU HAVE CUT MY ACCOUNT!!! You owe me me money and yet the message I am receiving is
oops! you're offline
oops! you're offline
Your rain service is offline because you have an outstanding amount due on your rain account.
To get back online and stay connected, please sign in now to view your payment options. This is another shocking example of your total incompetence!!!! I will tell everyone I know about Rains disgusting behavior. You still have not pricessed my refund for double payment. I have PAID FOR THIS MONTH AND NEXT AND YET YOU CUT MY ACCOUNT OFF!!
AA
Abta A's updateReviewer Update
25 Oct 2025, 22:47My next social media posting …
I’ve paid double (R1,110) this month, yet Rain has cut off my Wi-Fi claiming I have an overdue balance. Their own chat agent confirmed my account is R0.00, but days later my service is still offline.
I’ve paid double (R1,110) this month, yet Rain has cut off my Wi-Fi claiming I have an overdue balance. Their own chat agent confirmed my account is R0.00, but days later my service is still offline.
Their “support” is robotic, useless, and keeps promising to escalate — nothing ever happens. Rain, you owe me money, not the other way around. This is beyond frustrating and completely unprofessional.
Sort it out immediately.
#RainSA #CustomerServiceFail #DoBetterRain
AA
Abta A's update25 Oct 2025, 22:47
Reviewer Update
My next social media posting …
I’ve paid double (R1,110) this month, yet Rain has cut off my Wi-Fi claiming I have an overdue balance. Their own chat agent confirmed my account is R0.00, but days later my service is still offline.
I’ve paid double (R1,110) this month, yet Rain has cut off my Wi-Fi claiming I have an overdue balance. Their own chat agent confirmed my account is R0.00, but days later my service is still offline.
Their “support” is robotic, useless, and keeps promising to escalate — nothing ever happens. Rain, you owe me money, not the other way around. This is beyond frustrating and completely unprofessional.
Sort it out immediately.
#RainSA #CustomerServiceFail #DoBetterRain