MP
Mafeno P
1 reviews | Active since Jul 2020
31 Jul 2020, 15:07
Rain customer service is non-existent!
I have been trying for two days to purchase the data sim card from Rain. What a nightmare! I still haven't succeeded. Their online shopping portal is the most user-unfriendly I have ever come across. There's no e-mail or telephone number to contact the ppl there. If I were the investors and I see so many complaints I'd seriously worry that my money might go under with ppl who seriously don't care.
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Replies (2)
Rain's replyOfficial
31 Jul 2020, 15:52Hi Mafeno
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply31 Jul 2020, 15:52
Official
Hi Mafeno
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
MP
Mafeno P's updateReviewer Update
31 Jul 2020, 19:40Well somebody better do that because even at that, the e-mail address I saw and put in belongs to Skynet your logistics partner. Where is a simple e-mail address on your website? Nowhere to be seen. It's pathetic guys taking into consideration the amount of money you spend advertising your service only to refuse to meet the guests you so expensively invited over. I am in marketing personally and the basic rule is have multiple entry points for a customer. Besides the, website which other entry point do you have? Please also share these complaints with your marketing director if you have one.
He/she doesn't deserve that position to be honest.
Anyway my number is ***. Let's see if someone calls as per your promise.
I am hoping that I am not going to regret my decision of buying from you because from what I saw, after sale service is just as bad.
Anyway let's see to that.
Regards, Mafeno
He/she doesn't deserve that position to be honest.
Anyway my number is ***. Let's see if someone calls as per your promise.
I am hoping that I am not going to regret my decision of buying from you because from what I saw, after sale service is just as bad.
Anyway let's see to that.
Regards, Mafeno
MP
Mafeno P's update31 Jul 2020, 19:40
Reviewer Update
Well somebody better do that because even at that, the e-mail address I saw and put in belongs to Skynet your logistics partner. Where is a simple e-mail address on your website? Nowhere to be seen. It's pathetic guys taking into consideration the amount of money you spend advertising your service only to refuse to meet the guests you so expensively invited over. I am in marketing personally and the basic rule is have multiple entry points for a customer. Besides the, website which other entry point do you have? Please also share these complaints with your marketing director if you have one.
He/she doesn't deserve that position to be honest.
Anyway my number is ***. Let's see if someone calls as per your promise.
I am hoping that I am not going to regret my decision of buying from you because from what I saw, after sale service is just as bad.
Anyway let's see to that.
Regards, Mafeno
He/she doesn't deserve that position to be honest.
Anyway my number is ***. Let's see if someone calls as per your promise.
I am hoping that I am not going to regret my decision of buying from you because from what I saw, after sale service is just as bad.
Anyway let's see to that.
Regards, Mafeno