GE
Gary E
1 reviews | Active since Apr 2021
14 May 2022, 19:45
Rain customer service is just disgusting
I have been with rain for more than a year now. I have been logging enquires almost every moth. I have asked numerous times for a technition to come out and check the device and no technition has ever came out.about a week ago I called them and was told that someone in the networks department will give me a call and till today no one has called me. Last night I logged another enquiry and it has been now more than 24 hours and I have not gotten a response from them, all I have received is the automated email stating that help is on its way. They have given me good service before but now the service is just **** and I will not recommend anyone to go with rain as an internet service provider.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
14 May 2022, 20:01Hi Gary
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply14 May 2022, 20:01
Official
Hi Gary
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
GE
Gary E's updateReviewer Update
14 May 2022, 20:50I guess this is another one of those automated responses. Just like the previous bad review that I have read. The wording is exactly the same word for word. I am not a fool. Nice try with the automated responses.
I need to be contacted by a manager or someone in a higher position. I will not accept any mediocre person contacting me. I am a paying customer and I am expecting to get the service that I'm paying for.
I need to be contacted by a manager or someone in a higher position. I will not accept any mediocre person contacting me. I am a paying customer and I am expecting to get the service that I'm paying for.
GE
Gary E's update14 May 2022, 20:50
Reviewer Update
I guess this is another one of those automated responses. Just like the previous bad review that I have read. The wording is exactly the same word for word. I am not a fool. Nice try with the automated responses.
I need to be contacted by a manager or someone in a higher position. I will not accept any mediocre person contacting me. I am a paying customer and I am expecting to get the service that I'm paying for.
I need to be contacted by a manager or someone in a higher position. I will not accept any mediocre person contacting me. I am a paying customer and I am expecting to get the service that I'm paying for.