Rain Customer Service is extremely poor

I am writing to express my concern regarding a billing issue that remains unresolved, despite multiple attempts to seek assistance through their customer service channels.

I have submitted proof of payment for my account, yet my services remain suspended. I attempted to resolve the matter via their RaiGo chat service but was unsuccessful. I then contacted your call center, where I was assured I would receive a call back within 30 minutes—unfortunately, this did not happen.

When I followed up after hours, I was connected with an agent named Tracey/Stacey, who repeatedly disconnected the call without assisting me. This experience has been extremely frustrating and disappointing, especially considering that I have fulfilled my payment obligations.