JZ
Johan Z
1 reviews | Active since Dec 2011
22 May 2025, 09:19
Rain Customer Service does not work
We have recently moved over to Rain 5g.
Did the mobile Port on cell number and withing 24 hours the phone went dead as the old provider released the line to Rain.
We inserted the Rain Sim.
2 weeks later and several emails and even phoning customer care the phone number is still not working and ported.
Absolutely ridiculous.
Also the Download speed on Router is showing 33mb when testing but the Upload speed is 0.7mb while our neighbours gets 5mb upload with Rain.
We get zero response back from Rain.
Its terrible service.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
22 May 2025, 09:43Hi Johan,
Thank you for bringing your porting query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your porting query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply22 May 2025, 09:43
Official
Hi Johan,
Thank you for bringing your porting query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your porting query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
JZ
Johan Z's updateReviewer Update
22 May 2025, 10:16Number is ***
Due to having to phone several times over last 2 weeks to resolve and Rain team doing absolutely NOTHING!!!!! to resolve or get back to us.
We have asked this morning the old provider Capitec if they can so long reactivate on their side.
As it is in excusable that RAIN for two weeks lets a customer not be able to use their phone for a service they are paying for.
Its mind blowingly terrible service from your team.
Urgently phone and resolve this issue. Or send a technician out.
Due to having to phone several times over last 2 weeks to resolve and Rain team doing absolutely NOTHING!!!!! to resolve or get back to us.
We have asked this morning the old provider Capitec if they can so long reactivate on their side.
As it is in excusable that RAIN for two weeks lets a customer not be able to use their phone for a service they are paying for.
Its mind blowingly terrible service from your team.
Urgently phone and resolve this issue. Or send a technician out.
JZ
Johan Z's update22 May 2025, 10:16
Reviewer Update
Number is ***
Due to having to phone several times over last 2 weeks to resolve and Rain team doing absolutely NOTHING!!!!! to resolve or get back to us.
We have asked this morning the old provider Capitec if they can so long reactivate on their side.
As it is in excusable that RAIN for two weeks lets a customer not be able to use their phone for a service they are paying for.
Its mind blowingly terrible service from your team.
Urgently phone and resolve this issue. Or send a technician out.
Due to having to phone several times over last 2 weeks to resolve and Rain team doing absolutely NOTHING!!!!! to resolve or get back to us.
We have asked this morning the old provider Capitec if they can so long reactivate on their side.
As it is in excusable that RAIN for two weeks lets a customer not be able to use their phone for a service they are paying for.
Its mind blowingly terrible service from your team.
Urgently phone and resolve this issue. Or send a technician out.