Rain Customer Service

Their internet service isn't bad, however their customer service leaves much to be desired. You can't get a hold of them through normal means that we're used to, their telephone number which is listed on their website stops at a machine recording, a ticket raised on their website can take over a week to get any kind of feedback apart from the automail that serves to confirm reciept of your support enquiry. The best one yet! Then send you sms and whatsapp reminders about your payment but you can't reply to their messages *Not even on whatsapp*. Basically, once you're locked into their service, you're closed out from communicating with a human at any point unless you want to take up a new contract (then they'll be more than happy to reach out to you immediately!).