JJ
Joelene J
1 reviews | Active since Nov 2021
06 Nov 2023, 15:08
Rain customer service
I have called several times regarding my WiFi. There is a billing issue on my profile I event sent my bank statements to show that I have no outstanding balance but nothing is working. I work from home and unfortunately now I can't even do my job because I can't get assistance to fix my WiFi. I am a legacy client but your services has become really poor
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
06 Nov 2023, 15:13Hi Joelene.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
Rain's reply06 Nov 2023, 15:13
Official
Hi Joelene.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
Rain
JJ
Joelene J's updateReviewer Update
06 Nov 2023, 18:36It's not working the only light that is going on is for the WiFi. The light on 5g is completely off. I don't know if the sim card is a problem or what but please advise soonest. It seems like I will only get help using this platform
JJ
Joelene J's update06 Nov 2023, 18:36
Reviewer Update
It's not working the only light that is going on is for the WiFi. The light on 5g is completely off. I don't know if the sim card is a problem or what but please advise soonest. It seems like I will only get help using this platform
JJ
Joelene J's updateReviewer Update
07 Nov 2023, 11:45Hello can I please get help on my inquiry's
JJ
Joelene J's update07 Nov 2023, 11:45
Reviewer Update
Hello can I please get help on my inquiry's
JJ
Joelene J's updateReviewer Update
07 Nov 2023, 11:45Can you please check what's going on with my account because it's completely useless calling rain I won't get anywhere
JJ
Joelene J's update07 Nov 2023, 11:45
Reviewer Update
Can you please check what's going on with my account because it's completely useless calling rain I won't get anywhere
JJ
Joelene J's updateReviewer Update
07 Nov 2023, 17:03Still not working and can you please check my billing my premium went off but it's still showing I'm in arrears?
JJ
Joelene J's update07 Nov 2023, 17:03
Reviewer Update
Still not working and can you please check my billing my premium went off but it's still showing I'm in arrears?
JJ
Joelene J's updateReviewer Update
08 Nov 2023, 16:29Honestly speaking no one is getting back to. Can I please have a manager's email or someone in upper management where I can escalate my request this is seriously not on
JJ
Joelene J's update08 Nov 2023, 16:29
Reviewer Update
Honestly speaking no one is getting back to. Can I please have a manager's email or someone in upper management where I can escalate my request this is seriously not on