Rain customer service

I contacted Rain because my old router was giving me issues and was advised to switch to the new 101 5G option. I was assured that my old subscription would be cancelled, but both the old and new subscriptions remain active.

Despite several calls, logged cases, and so-called escalations, nothing has been resolved. The chat app was also unhelpful, and I now have multiple reference numbers with no assistance. I’m even being told to pay double to be reconnected, which is unacceptable since Rain failed to cancel the old subscription as promised.

Rain’s service has been extremely poor, and it feels like customers’ needs are not put first.