jB
jean B

1 reviews | Active since Mar 2018

03 Jun 2025, 13:23

Rain - Customer service.

Good day, sadly i cannot recommend rain to any person I may know who wants a data supplier. I received a replacement router on the 29 May 2025, was told that it takes 24 hours to register, well I have been on the phone everyday, and its always the same - so sorry about your problem it has been escalated, however the next call is exactly the same - watts app also the same thing - but take the debit order on 01/05/2025 - oh hell they did, this I deem as theft, you take money but don't supply a service - never mind the money you took in May that was not covered. Tried calling today and was told "Good Bye" by the AI, they don't even have the decency to call you back when they cut you off. Definitely going to investigate if I can lay a charge of theft against them - they can fetch their router - it is useless to me.

0
Replies (7)
Rain
Rain's reply03 Jun 2025, 13:52
Official
Hey Jean B,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and we will be in touch to assist further.

Regards,
rain.
jB
jean B's update03 Jun 2025, 14:07
Reviewer Update
The information has been given to your customer service department on more than one occasion - I ma sure if you bring up the Support numbers I sent you will find what you are looking for - please also explain why after I am disconnected I am not called back
jB
jean B's update03 Jun 2025, 14:16
Reviewer Update
As the router is at home - I guess this is another 48 hours before I may get a use a service that you have already been paid for
jB
jean B's update03 Jun 2025, 14:35
Reviewer Update
Amazing how now all can be done urgently - however every phone call is an apology
jB
jean B's update04 Jun 2025, 08:39
Reviewer Update
Good day
Please note the requested photo has been sent 2x and still not response

jB
jean B's update04 Jun 2025, 12:31
Reviewer Update
I take it this is going to be another week - I still have a debit order taken for services not rendered -
jB
jean B's update06 Jun 2025, 11:50
Reviewer Update
Thank you - I received my sim card - however please can we expedite the activation so that I can start using the router - please note the account needs to be adjusted to the date of use.