NE
Neo E
1 reviews | Active since Aug 2020
03 Aug 2020, 16:20
RAIN CUSTOMER SERVICE AND CANCELLATION
I love Rain network and will recommend it to anyone. However i am disappointed lately with the customer service, i have spoken to one of the consultants that called back but the issue is still not resolved and this is the THIRD month now. I am on 5G and trying to cancel my 2ND SIM unlimited 4G. I have to PAY AGAIN for a SIM that i hardly use. paying R479 for using 8Gigs is not ideal for anyone. Please Rain, advise me on way forward because i am happy with my 5G.
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Replies (3)0
Replies (3)
Rain's replyOfficial
04 Aug 2020, 12:56Hi Neo
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Rain's reply04 Aug 2020, 12:56
Official
Hi Neo
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please note one of our agents will be in contact with you to assist .
Stay safe .
Regards
Fattima
NE
Neo E's updateReviewer Update
02 Sept 2020, 12:34Dear Rain
My problem is still not resolved. I now have to pay more than i used and yet i thought this problem was fixed. Will I be refunded for all this trouble you are putting me through?
My problem is still not resolved. I now have to pay more than i used and yet i thought this problem was fixed. Will I be refunded for all this trouble you are putting me through?
NE
Neo E's update02 Sept 2020, 12:34
Reviewer Update
Dear Rain
My problem is still not resolved. I now have to pay more than i used and yet i thought this problem was fixed. Will I be refunded for all this trouble you are putting me through?
My problem is still not resolved. I now have to pay more than i used and yet i thought this problem was fixed. Will I be refunded for all this trouble you are putting me through?
NE
Neo E's updateReviewer Update
02 Sept 2020, 12:35I have spoken to 3 agents in 3 months to downgrade and not one has solved the case.
NE
Neo E's update02 Sept 2020, 12:35
Reviewer Update
I have spoken to 3 agents in 3 months to downgrade and not one has solved the case.