RAIN CUSTOMER SERVICE AND AFTER SERVICE IS DISSAPOINTING

I bought a simcard last week on the 24th of March 2020 through Cosmopolitan Magazine, I tried to Rica online but it got stuck, however the money got deducted from my account, surprisingly that didn't get stuck, I have been contacting them since via their email support, live chat and Facebook, I have case numbers, live chat consultant told me a specialist will call me and till today the 31st of March I have no service, no phone call, no email response, what do I do in a situation like this, therefore i'm making it known to all to think twice before using RAIN