Rain Customer service

I hope this message finds you well.

I am writing to express my deep concern regarding my experience with Rain over the past month. I have been a subscriber for five months and have attempted to cancel my month-to-month subscription due to affordability issues. Unfortunately, my efforts to do so have been met with considerable frustration.

I have repeatedly tried to reach out for assistance, but when calls are answered, I feel that my concerns are not being addressed adequately. I have submitted multiple callback requests, yet no one has reached out to assist me. Meanwhile, my account continues to be charged, leading to over ten deductions, which are now causing my account to decline due to insufficient funds.

This lack of support is distressing, and I believe that the approach to customer service at Rain requires immediate attention and training. It is disappointing that I am left to deal with the financial consequences of unaddressed subscription issues.

I kindly request your urgent assistance in resolving my cancellation request and addressing the fees incurred due to the recurring transactions.

Thank you for your prompt attention to this matter.

Lerato Masango