RAIN Customer Service

My contract was cancelled on the RAIN portal/website and I received an email to confirm cancellation WEB-CancelSIM - 29th March. On 1st April and 2nd May R699 was deducted off my account. I then went into portal/website again - secure logon - and saw that 5G was not cancelled. I cancelled again. A lady phoned me to confirm cancellation, which I did. I asked about the amount deducted - she said it would be reimbursed. Having spoken to another consultant I was informed that because there was usage in April I cannot be reimbursed. The fact is I cancelled end of March but was still billed April and May. To date no reimbur*****t. Thank you.