Rain Customer Service

Hi. I ordered the 5g Rain Router package for R999 and none of my devices able to connect to the new router. Keeps on telling me to do a speed test. I have asked for assistance three days ago and received an e mail this morning asking me if my query has been resolved. I responded by saying that nobody from Rain has contacted me. Still waiting for a response. I have cancelled my fibre line and paid almost R1000 for a service now that is nonexistent. Very unhappy.