Rain Customer "Service"

I purchased a top up data bundle for a Rain sim card, 48 hours ago. The debit went through my account but no data was loaded on the sim card.

I have been endevouring to sort this out since then, with time wasted, Proof of Payments that weren't acceptable. They have made me feel that I am the one in the wrong, and made it as difficult as possible to get this sorted out. If I say that the service has been appalling it would be a compliment.

I recently dealt with a well known international company, and for my slight inconvenience they offered a credit on my account. Something that South African companies could learn a thing or two from.

I have given up in frustration and told them to refund the money. Lets see if that ever happens.

I have paid for something that I have not received, and being made the perpetrator and them the victim.