Rain Customer Service

I have been with Rain since maybe around September 2019 until April of this year when I have run into some problems. My account has been working for all that time and then a problem arose that a debit order did not go off for the next month to take effect to continue the service. I tried contacting Rain to correct the error but I have been given the run around so many times, the support did not contact me within a reasonable time to correct the problem which I still have today. I currently cannot even log onto my Rain profile to check if I can correct things on my side, it's one obstacle after another. I need the call centre telephone number to speak directly to someone from Rain because the online support is a waste of time, they never get back to you and if they briefly do email you, they don't provide you with a solution. I've provided this 1 star for my unhappy service from this Internet provider. I've lost 3 months internet that could have been resolved within an hour. Rain please contact me directly to have this problem sorted out and put someone on the line that can help me, I'm not looking to hear of any agent via email or telephone that is going to get hold of me. I don't want to hear from an agent I want to hear from a reputable engineer that can sort out the problem, agents are clueless. Please contact me, I wish to have this resolved immediately.