1 reviews | Active since May 2013
Rain Customer NO- support
I have been using rain for some time and was a happy customer.
Since the 9th January 2021 the network connectivity is very bad. I logged a call at their customer-NO-support desk , escalated now for the 3rd time to their network support team and still is it not fixed.
Besides getting one email from a techie there is just NO feedback on my matter no suggestions, no assistance.
I have now twice tried to escalate this to senior management and insisted their customer NO-support desk and the NO-support manager to give me a call but no cigar. I presume if there is NO management then there would be NO customer support NOR Network Support.
I understand the Covid way of working but to have NO feedback to unsatisfied customer is just unacceptable
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I have been working with rain CEC department via emails, so it took a bit of time, but we have not been able to resolve the connectivity issue and thus I will need to wait for rain network upgrade or improvements. This is very unfortunate as I did like the product. I will go back to rain's unlimited package once connectivity improves.
Want to say thanks for the effort made by rain eventually and all avenues was explored.
I will be cancelling my contract due to connectivity.
Regards
I have been working with rain CEC department via emails, so it took a bit of time, but we have not been able to resolve the connectivity issue and thus I will need to wait for rain network upgrade or improvements. This is very unfortunate as I did like the product. I will go back to rain's unlimited package once connectivity improves.
Want to say thanks for the effort made by rain eventually and all avenues was explored.
I will be cancelling my contract due to connectivity.
Regards