Rain Customer experience stormy relationship with lots of thunder.

I had difficulties with Rain internet provider since March 2022. My struggles began during the covid period and I could not afford to continue with my rain internet payments. Since it is a month to month process I have requested rain to stop trying to debit my bank account as there was no money available.

During August 2022 I received an Attorneys letter of demand for arrears payments. This I could not understand as I have requested rain to stop my subscription. I started working again and on the 27 September my first paycheck I payed the attorneys R2209.58 to settle my account of which I was not responsible.

Rain still have the nerve to continue deducting money from my bank account for services which I do not use anymore. I contacted the customer care lines multiple times requesting them to stop my account and stop deducting money from my bank account. They promised me it will be handled.

End of January I receive a SMS that I am in arrears and they deducted R736.53 on 31 December 2022. I contacted them again and was informed that they are operating with skeleton staff during festive season and again I was promised that my money will be refunded and my account stopped. During January I received yet another SMS indicating I am in arrears on my account. This time I became fedup with RAIN. 10 February 2023 RAIN made another unauthorized deduction of R493.01. I tried to stop the sim card but it is not active on my internet account to be able to stop it. I phoned RAIN again this time adamant to loose my cool with them but decided to opt for Hello peter to assist.

I need RAIN to pay my monies back they deducted and terminate my account from their systems. I have not been using RAIN for 2 years and all of as sudden they start deducting from a dead account that is not been used.

I will not recommend RAIN to anyone and those customers still with RAIN I promise you allot of problems trying to communicate with them or trying to rectify situations. They are ineffective and negligent by going about *****ing peoples money even after they were instructed to cancel the subscriptions and the account.

Please help me to get through to this company and have them pay my money back I do not want to revert to Lawyers as they did. Quick to demand their money from us even though we cancelled subscriptions, they continue demanding money.