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kK
kallie K

1 reviews | Active since Apr 2011

04 Feb 2025, 13:46

Rain customer care are all words and no action.

Rain customer care are all words and no action. I have been reporting outages and problems with my router since last year. They have an excellent automated system that send a message back immediately stating that help is on its way. no help arrive I have to keep on making other plants to sort out my router that take up to 5 hours to reboot if there is a power outage or network issues.

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Replies (7)
Rain
Rain's reply04 Feb 2025, 14:26
Official
Hi kallie,

Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the connection issue, and we'll be in contact soon.

Regards,
rain.
Rain
Rain's reply04 Feb 2025, 14:49
Official
Hi Kallie K,

Thank you for bringing your device complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll be in contact soon.

Regards,
rain.
kK
kallie K's update04 Feb 2025, 15:16
Reviewer Update
I received a call from Rain lets see how fast the issue can be resolved
kK
kallie K's update04 Feb 2025, 16:00
Reviewer Update
ok Sharp!
kK
kallie K's update12 Feb 2025, 16:46
Reviewer Update
what dont u understand?I work in jhb my house is in klersdorp i work monays to fridays why cant my wife sign on arrangement Wow you must be the only people doing this. even the banks allow a 3rd party to sign on arrangement
kK
kallie K's update24 Feb 2025, 16:40
Reviewer Update
Rain is only promising all the time it has now been 20 days still waiting for my router to be replaced. Rain called me to confirm my wife may sign a week ago CCD couriers promised last week but up to now nothing. I dont understand why rain would use couriers that does not deliver on time or give feedback on why they dont deliver
kK
kallie K's update26 Feb 2025, 10:32
Reviewer Update
mmm strange! I received the router yesterday.