Rain coverage

I have been with Rain for a year and a half now, I didn't experience any difficulties until this Sunday when my router started disconnecting. Sunday through Tuesday I sent multiple tickets only to receive automated responses. On Tuesday I started calling their call center only to be given "promises" that they will fix my connectivity, Tuesday night I was promised by the manager that the matter is escalated and a technician will call call me on Wednesday, no one called. When I called Wednesday night they again promised me that by Thursday morning I will have connectivity, there is no connectivity and there is no communication. They are treating me like I'm stupid I pay for a service not promises last night, I pay in cash for a service I don't pay in promises