CL
Corneal L

1 reviews | Active since Jan 2022

01 Jun 2022, 17:27

Rain contract misinformation

I bought 2 modems and due to an error from rain they didn't deduct when they where supposed to. Now my account is in arrears and by double the normal, I find it sad that I was told this isn't a contract and if you missed a payment your account is stopped until you paid, never said anything about a limited access or anything likewise. I need the modems taken back asap, I also want my money returned as I was **** to regarding this obvious contract. Totally ******* signal in town where I work and a very weak signal at home. I need an answer asap regards this unacceptable contract not agreed or signed for

0
Replies (4)
Rain
Rain's reply01 Jun 2022, 17:31
Official
Hi Corneal 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, rain.
CL
Corneal L's update04 Jun 2022, 07:41
Reviewer Update
Please don't lie on hello Peter. You did get hold of me and then as I was talking you put the phone down in my ears so I can't communicate everything probably. So again. I paid 2 modems. Was told it's not a contract yet I must pay for a debit order that didn't go through and you gave me (limited internet) that wasn't discussed or agreed. Now you want almost R2000 from me as you **** regard if this was a contract and said I won't be liable if a premium was not received and can continue next month no penalty as it's no contact. So correct my account as it has been paid for this month as was agreed. And regarding cancel I want both sims cancelled if you can't assist me in correcting your mistakes.
CL
Corneal L's update14 Jun 2022, 11:47
Reviewer Update
Again you lie. Your billing department tried 5 times to ******* take money from me. I won't stand for this poor service. You want to be famous as a company not to be trusted. It's happening already I saw. Fix my account and come take the modems as you won't be begged again to do so.
CL
Corneal L's update15 Jun 2022, 17:06
Reviewer Update
To hen collect them asap as you won't get no money from me I paid and can't access internet anyway