Rain continues with their bad service

I wrote a review about poor Rain services on the 30th of April 2025. They responded on the same day and promised to address my problems. To date nothing happened, they haven't called me or anything, and I'm still stuck with their none working router. I have requested them to dispatch a technician but to no success. Today marks 2 full weeks since they delivered their device. All their customer service platforms indicate that they are escalating the matter, and thereafter, they're gone.