VR
Vusumzi R
1 reviews | Active since Apr 2021
02 Apr 2024, 12:07
Rain continues to shine with bad service
I made a partial payment of 50% in line with their policy. Today, my service is suspended and am unable to pay the real outstanding amount of R249.00 because the app reflects R748.00
This is the fourth instance of this billing mishap since I've been with the provider. Agents give a variety of lies about why this is happening. I missed critical work emails because of this. Rain quickly responds to Hello Peter but never to their tickets
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
02 Apr 2024, 12:17Hi Vusumzi brian R.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply02 Apr 2024, 12:17
Official
Hi Vusumzi brian R.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
VR
Vusumzi R's updateReviewer Update
02 Apr 2024, 16:15Rain’s reply02 Apr 2024 at 12:32Hi
Upon reviewing your Rain profile, we've observed that you made a payment on 25/03/2024, leaving an outstanding balance of R249. Unfortunately, your invoices were generated before this balance could be settled, resulting in it being added to your new invoices due on 25 April. We've escalated this matter to our collection team to aid you in settling the R249. Once this is resolved, you'll be able to settle the remaining R499 on 25 April.
Please keep an eye on your phone as will be in contact with you.
Thank you,
Rain
Upon reviewing your Rain profile, we've observed that you made a payment on 25/03/2024, leaving an outstanding balance of R249. Unfortunately, your invoices were generated before this balance could be settled, resulting in it being added to your new invoices due on 25 April. We've escalated this matter to our collection team to aid you in settling the R249. Once this is resolved, you'll be able to settle the remaining R499 on 25 April.
Please keep an eye on your phone as will be in contact with you.
Thank you,
Rain
VR
Vusumzi R's update02 Apr 2024, 16:15
Reviewer Update
Rain’s reply02 Apr 2024 at 12:32Hi
Upon reviewing your Rain profile, we've observed that you made a payment on 25/03/2024, leaving an outstanding balance of R249. Unfortunately, your invoices were generated before this balance could be settled, resulting in it being added to your new invoices due on 25 April. We've escalated this matter to our collection team to aid you in settling the R249. Once this is resolved, you'll be able to settle the remaining R499 on 25 April.
Please keep an eye on your phone as will be in contact with you.
Thank you,
Rain
Upon reviewing your Rain profile, we've observed that you made a payment on 25/03/2024, leaving an outstanding balance of R249. Unfortunately, your invoices were generated before this balance could be settled, resulting in it being added to your new invoices due on 25 April. We've escalated this matter to our collection team to aid you in settling the R249. Once this is resolved, you'll be able to settle the remaining R499 on 25 April.
Please keep an eye on your phone as will be in contact with you.
Thank you,
Rain
VR
Vusumzi R's updateReviewer Update
02 Apr 2024, 16:19Partial payment is permissible by rain based on system rules. Infact an invoice of R499.00 was already raised that how R249 was determined by the system. The above yet another example of a lie and an excuse for a billing system that does not work.
In the meantime am offline and unable to log on to meetings
In the meantime am offline and unable to log on to meetings
VR
Vusumzi R's update02 Apr 2024, 16:19
Reviewer Update
Partial payment is permissible by rain based on system rules. Infact an invoice of R499.00 was already raised that how R249 was determined by the system. The above yet another example of a lie and an excuse for a billing system that does not work.
In the meantime am offline and unable to log on to meetings
In the meantime am offline and unable to log on to meetings