Rain Continues to Ignore My Network Complaints and Has Failed to Honour Its Callback Request

I am extremely disappointed with the ongoing service and customer support I have received from Rain.

My network issues have been ongoing since September 2026. I initially experienced approximately 13 consecutive days without a working connection. Although the service was eventually restored on 1 October, the connection failed again shortly afterwards, and I have continued experiencing recurring network problems.

I have repeatedly contacted Rain Support, followed the troubleshooting instructions provided, restarted my router and monitored the connection as instructed. Despite these efforts, I have not received a lasting solution.

The situation has placed an unnecessary financial burden on me because I am forced to purchase additional mobile data almost daily just to complete my schoolwork, despite already paying for a Rain internet service that I cannot reliably use.

Most recently, I was advised to request a callback so that the technical team could investigate the network situation in my area and confirm whether 5G connectivity is available. I authorised the callback and confirmed that Rain could contact me on the number ending in ***.

However, several hours have passed without anyone contacting me. I have once again been left waiting, with no meaningful update or resolution.

My existing complaint is linked to ticket #*** yet I continue to experience delays and repeated redirection between support channels.

I am requesting the following:

1. An urgent callback from the relevant technical or complaints team. 2. A proper investigation into the recurring network problems in my area. 3. Confirmation of whether 5G coverage is available and operational at my location. 4. A clear explanation of why these issues have continued despite repeated reports. 5. A review of my account and the financial burden caused by having to purchase additional mobile data while my Rain service remains unreliable.

I have given Rain more than enough time and opportunities to resolve this matter. I am no longer satisfied with generic responses, repeated troubleshooting instructions or promises of callbacks that never materialise.

I expect Rain to take accountability, communicate properly and provide a concrete resolution rather than leaving me to continuously chase customer support.