TD
Tania Davey-Smith
1 reviews | Active since Feb 2014
15 May 2025, 06:43
Rain continues to fail
The router issues has still not been resolved, 2 months later. I get emails to say I have received a response from Rain on HelloPeter, but then I cannot read the response, there is just a link that takes you to FAQ's. And Rain does not call me or send me an email - saga continues. Rain please call me on my phone and talk to me, or send me a direct email please. Contact me every day until this saga has been resolved
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
15 May 2025, 06:53Hi Tania,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your device query, and we'll be in touch.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your device query, and we'll be in touch.
Regards,
rain.
Rain's reply15 May 2025, 06:53
Official
Hi Tania,
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your device query, and we'll be in touch.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your device query, and we'll be in touch.
Regards,
rain.
TD
Tania Davey-Smith's updateReviewer Update
15 May 2025, 14:33You have already replaced the router twice and the sim card once. Surely the router cannot be faulty. You have also confirmed that the router has not been activated. May I suggest you activate the router and call me on my number. It sounds like you want to add insult to injury by making me drive to a store, stand in a queue only to be helped by an agent who is not trained. How about you activate the router and then phone me?
TD
Tania Davey-Smith's update15 May 2025, 14:33
Reviewer Update
You have already replaced the router twice and the sim card once. Surely the router cannot be faulty. You have also confirmed that the router has not been activated. May I suggest you activate the router and call me on my number. It sounds like you want to add insult to injury by making me drive to a store, stand in a queue only to be helped by an agent who is not trained. How about you activate the router and then phone me?