Rain continues to debit my account even after I have canceled my subscription on their website. Rather use Afrihost - they are better.

Rain has debited me twice after I have cancelled my subscription on their website. After canceling on their website, twice, no confirmation of cancelation was emailed/sms'd to me.

After querying the issue with customer support the first time I canceled and was unnecessarily debited, the support agent claimed that the system had no proof of my cancelation, which I definitely did. So I cancelled again on the website, of which the cancelation was picked up on the system, by the agent - No value to me though, because I was still debited unnecessarily again, for the second time.

Rain is still getting back to me on this issue, for over 2 months now. And my follow up emails have gotten no response from Rain.

Poor customer service from Rain overall. Leave alone, they have taken my money and have not responded to my queries. Would you still want to sign up with Rain? I personally, would recommend not. Try a better ISP like Afrihost.