FE
Fred E

1 reviews | Active since Apr 2021

15 Nov 2024, 11:10

Rain continues to debit my account despite cancellation

This is a follow up on my earlier complaint (7 Nov 2024) about the bad service I have had with Rain . After they had promptly responded to the negative review they received on Hello Peter they falsely put out a statement that they had reached out to me in private stating that the matter was being dealt with. This is misleading the public. Nobody had reached out to me in any follow-up calls except for one prompt call that was received in immediate response to my initial review complaint and where I had given instruction that my account be terminated, I had clearly stated I was not going to be a paying party to a bad service. To demonstrate their blatant disregard in meeting my request that my account be cancelled this morning they blatantly went ahead and debited my account with R1790. They were given eight days notice before today's debit order date to cancel my account. Thank you Rain for once again demonstrating on this public complaints platform that you are all about the money and nothing more. THIS IS NOT THE LAST YOU WILL BE HEARING FROM ME!

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Replies (1)
Rain
Rain's reply15 Nov 2024, 11:28
Official
Hey Fred E,

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your cancellation query and we will be in touch to assist further.

Regards,
rain.