Rain continues billing after confirmed cancellation & relocation

Good day, I am writing to raise a formal complaint regarding Rain’s billing practices after I cancelled my account. I relocated to an area where Rain has no network coverage. As a result, I cancelled my Rain account and received an SMS confirming that the cancellation was successful. Despite this confirmation, I later started receiving payment reminders. When I contacted Rain, I was informed that my cancellation was allegedly done after the billing cycle and that I therefore needed to make an additional payment. In good faith, and purely to resolve the matter, I made this payment today. I then contacted Rain head office to obtain assurance that my account is now fully cancelled. Unfortunately, the agent I spoke to did not respond to me and effectively left me on the line without providing any confirmation or assistance. This experience has been extremely frustrating and unprofessional. I cannot afford to continue paying for a service that I cannot use, especially in an area where Rain has no coverage. I am requesting: • Written confirmation that my Rain account is fully cancelled • Assurance that no further charges will be raised • Confirmation that my account balance is settled and closed I believe this matter could have been handled far better, and I am disappointed by the lack of communication and accountability. I trust that this complaint will be taken seriously and resolved promptly. Kind regards,