Rain consultants ***********

Good day,

I reported a lost simcard on the 20th December 2022, a new one was only delivered on the 29th. The old sim is not deactivated and the new sim is not activated. I was billed for the sim that I have already reported as lost

I have been calling for the past 2 weeks,their consultants keep on saying they are escalating to the billing department every single day I call. Most of their consultant cannot articulate themselves in English and they don't understand simple explanations of the problem. Each time a person makes a phone call they have to start explaining from the beginning, they don't note status updates on the system neither do they update the client

This is such poor service, I have lost time, data, airtime and have been charged bank charges.