LJ
Lisa J
1 reviews | Active since Mar 2014
07 Aug 2020, 09:43
RAIN connectivity issues
l have been struggling with RAIN connectivity issues the whole of June reactivated my acc after l was told these issues have been sorted. Aug now and still struggling with connection. Reached out to 1 of the consultants Yvette and days down the line l am still waiting to be assisted. RAIN SLA times and cusotmer care is pathetic.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
07 Aug 2020, 09:55Hi Lisa
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply07 Aug 2020, 09:55
Official
Hi Lisa
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
LJ
Lisa J's updateReviewer Update
07 Aug 2020, 10:09Hi Yeoline,
Thank you for the prompt response. The last time ypu responded to me for an agent assisiting and was called late at night? What is the RAIN SLA times for service? Also my account is paid in full and been having connectivity issues can l be moved to a different Tower please. The reason l didnt pay for my June Rain useage was due to connectivity issues and l am still having the same issues? Please this is just so so frustrating. l haven't enjoyed using my RAIN data at all????
Thank you for the prompt response. The last time ypu responded to me for an agent assisiting and was called late at night? What is the RAIN SLA times for service? Also my account is paid in full and been having connectivity issues can l be moved to a different Tower please. The reason l didnt pay for my June Rain useage was due to connectivity issues and l am still having the same issues? Please this is just so so frustrating. l haven't enjoyed using my RAIN data at all????
LJ
Lisa J's update07 Aug 2020, 10:09
Reviewer Update
Hi Yeoline,
Thank you for the prompt response. The last time ypu responded to me for an agent assisiting and was called late at night? What is the RAIN SLA times for service? Also my account is paid in full and been having connectivity issues can l be moved to a different Tower please. The reason l didnt pay for my June Rain useage was due to connectivity issues and l am still having the same issues? Please this is just so so frustrating. l haven't enjoyed using my RAIN data at all????
Thank you for the prompt response. The last time ypu responded to me for an agent assisiting and was called late at night? What is the RAIN SLA times for service? Also my account is paid in full and been having connectivity issues can l be moved to a different Tower please. The reason l didnt pay for my June Rain useage was due to connectivity issues and l am still having the same issues? Please this is just so so frustrating. l haven't enjoyed using my RAIN data at all????
LJ
Lisa J's updateReviewer Update
07 Aug 2020, 10:27Hi Yeoline
l am surprised l have an outstanding bal of R46.36 what is this for?? l paid my full subscription for the month of R479 on the 1st and not sure why am being billed these extra charges from Rain. So so disappointed with this service.
l am surprised l have an outstanding bal of R46.36 what is this for?? l paid my full subscription for the month of R479 on the 1st and not sure why am being billed these extra charges from Rain. So so disappointed with this service.
LJ
Lisa J's update07 Aug 2020, 10:27
Reviewer Update
Hi Yeoline
l am surprised l have an outstanding bal of R46.36 what is this for?? l paid my full subscription for the month of R479 on the 1st and not sure why am being billed these extra charges from Rain. So so disappointed with this service.
l am surprised l have an outstanding bal of R46.36 what is this for?? l paid my full subscription for the month of R479 on the 1st and not sure why am being billed these extra charges from Rain. So so disappointed with this service.