Rain Connection Sucks

Reading these positive reviews other users are leaving about Rain has me dumbfounded. One has to wonder how genuine these posts really are. They have obviously never mailed or tried the Rain Networks Call centre. If so their opinion would drastically change. I doubt this is what Brandon Leigh had in mind when starting Rain. We are suffering with your Product Sir. I surely hope this reaches you or anyone with the authority to assist. The customer service along with the Network speed and signal just gets worst and worst by the day. The best solution offered is to try different locations in the house at an attempt of picking up signal from the best Tower. Once we get signal from the right Tower there no connectivity. There are a few hours in the day where we get semi decent connectivity but that doesn't last. It started with a few days a week, than a few more and now it's just a constant struggle to get decent speeds if any. Loadshedding used to be an issue but has since gotten a ton better. Dare I say even better than Rain Networks. Can anyone pls help. What do we have to do to get better service?