RAIN CONNECTION PROBLEMATIC SINCE SATURDAY (04/11/23)

Item: Rain
Rating: 1
Author: Lesabe M

I have been disconnected with the network since Saturday. I've been trying to call them since then and their calls go on unanswered until I hang up. I've sent countless requests on their app and all I get is tickets. I've also tried reaching out on IG, I got a DM saying I should send my email address. I'm so frustrated because my business is stuck. My whole household is without internet connection since Saturday.

Helpful (0)

Replies (3)

Rain's replyOfficial

07 Nov 2023, 18:12

Hi Lesabe Moloele

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.

Thank you. rain.

Rain's reply07 Nov 2023, 18:12

Official

Hi Lesabe Moloele

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.

Thank you. rain.

Lesabe M's updateReviewer Update

07 Nov 2023, 18:27

I am aware of the problem with 5G towers but my problem is that my simcard doesn't want to connect with 4G on the router or any of the phones nor modem, it says service limited and yet the other 2 voice simcards work perfectly on 4G. So my conclusion is that maybe my Rain one 5G simcard is provisioned not to connect to the internet using 4G.

Lesabe M's update07 Nov 2023, 18:27

Reviewer Update

Lesabe M's updateReviewer Update

07 Nov 2023, 18:46

My problem is with the main Rain one account with the 5G router, I can't connect to the internet with 4G

Lesabe M's update07 Nov 2023, 18:46

Reviewer Update

My problem is with the main Rain one account with the 5G router, I can't connect to the internet with 4G