Rain Connection Issues

Hi Nico.

Please could you confirm if this is the address where you are using the service so that we can assist you further: ** Elize Street, Birchleigh North, Kempton Park, Gauteng, 1618, South Africa

Thank you for advising.

Please note that I have delatched your sim card. Please switch off your device and remove the sim card, then after 10 minutes, reinsert the sim card and power on your device and monitor your connection.

If you are using the sim card in a mobile device, please try setting your network selection to manual using the following steps:

>In settings, go to Connections>Select Mobile Networks>Select Network Operators>(Optional for Dual-Sim phones: select the sim card used for data)>Toggle off “Select Automatically”> Select rain 4G or 65538>Turn on flight mode for 1 minute, then turn flight mode off and then monitor your connection

No problem.

Please note that I have delatched your sim card. Please switch off your device and remove the sim card, then after 10 minutes, reinsert the sim card and power on your device and monitor your connection.

Please follow the below steps to Optimize your device connection, this will help you point your device into the right direction of your closest tower. 

Please remove and re-insert your sim card once you have completed optimization and restart your device as well.

-Log on to your rain dashboard on www.rain.co.za-Click on manage on the tile which has your sim plan.-Scroll down to Optimize and move your device around according to the direction of the tower.-You will see the sites within your area and your position will be indicated by a red beacon -Please physically move your device into the direction of the nearest site, preferably near a window to reduce obstructions.
 -Restart your device then monitor your connection

Please note the sites you are currently connected to are experiencing technical difficulties, our technicians are working on restoring the site as soon as possible, currently, we have no ETR. We do apologize for the inconvenience caused. 

We will pass a credit for the days in which you could not use the service.

Kindly note that a credit will be passed for the days in which you couldn't connect.

Kindly note that the credit passed will reduce the weight of your next bill.

Kindly note that your sim is constantly reconnecting. In the meantime, please try latching to a different tower in your area using the following steps:
·       Log on to your rain dashboard on the rain website: www.rain.co.za·       Click on manage on the tile which has your sim plan. ·       Scroll down to Optimize and enter your address. Please physically move your device into the direction of the nearest site, preferably near a window so you may get a clearer line of sight.·       Switch off your device and remove the sim card so that you may delatch from the current tower, then after 10 minutes, reinsert the sim card and switch on the device so that you may attempt to latch to the new tower.

Thereafter, monitor your connection and try the above steps again if necessary. 

 Please do a manual search of the Network by doing the following.
 
 Go To Network Settings
 Select Network Mode | Manual
 Select 4G Only
 Network Search | Select rain 4G or 65538 or 65519

Please test the sim on a different 4G capable device and advise if you  are able to receive a connection 

 Please be advised upon investigation I have found that your sim is defective and a sim swap needs to be processed.  Kindly note a replacement sim will be delivered in 3-5 working days, upon delivery a copy of your ID and proof of residence will be required for RICA purposes. 

 A replacement sim will be delivered in 3-5 working days, the old sim will stop working once the new sim is recieved and the information is processed

You will be contacted by the courier company with regard to the delivery