RAIN = complete incompetency

Rain is hands down the most *********** company that is in the service industry. They do not publish a call center number so that does not exist. They don't give out an email address so no one wants to be accountable. One can log a ticket on their website but what do the consumer do if rain don't respond which is my experience. My message to rain is that your leadership team need to first learn how to run a company before you attempt to run one. I ordered one of their packages 2 weeks ago the delivery process was shocking since the delivery information entered on their site was not passed on to RAM. When it finally arrived the sim was supposed to be active after two hours of delivery following a RICA process.. Well now more than a week later and to no ones surprise that I talk to the sim is still inactive. And yes the router was configured correctly with the RAIN APN settings. I have been in the telecommunications industry for close to 3 decades and fully understand the back office processes RAIN need to follow. In addition as a telecoms veteran I know what the leadership team should put in place. I have no doubt that this is simply a reflection of total incompantancy. This lack of service delivery does not demonstrate the company's compliancy to their ICASA license. I intend to expose this at every level possible using every media channel at my disposal as the lack of service delivery in a country that is in desperate need to provide an affordable broadband service to its citizens. Give the valuable spectrum to a company that take customer care and service delivery serious.