MH
Mxolisi H
1 reviews | Active since Nov 2021
04 Oct 2023, 09:39
Rain complected billing no internet
I have a problem with Rain , I always get messages that I owe them R1190 where else my amounts owed I get them on my app , called them and I don't really understand their explanation, my app says I have to pay R599 which I went to Absa and deposited R300 that money not reflecting I am told it's 24 hrs and my internet is not working their people are telling me that I owe more , I guess they just have to take their router I get another service provider , very unprofessional
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
04 Oct 2023, 11:42Hi Mxolisi Hlatshwayo
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
Rain's reply04 Oct 2023, 11:42
Official
Hi Mxolisi Hlatshwayo
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
MH
Mxolisi H's updateReviewer Update
04 Oct 2023, 13:32I send a message and being told they forwarded my dissatisfaction to relevent department it's been 1 hour 30min no sense of urgey
MH
Mxolisi H's update04 Oct 2023, 13:32
Reviewer Update
I send a message and being told they forwarded my dissatisfaction to relevent department it's been 1 hour 30min no sense of urgey
Rain's replyOfficial
04 Oct 2023, 15:15Hi Mxolisi, Thank you for your details, As discussed we have forwarded your details to our relevant team. We will stay in touch until the matter is resolved.
Rain's reply04 Oct 2023, 15:15
Official
Hi Mxolisi, Thank you for your details, As discussed we have forwarded your details to our relevant team. We will stay in touch until the matter is resolved.
MH
Mxolisi H's updateReviewer Update
05 Oct 2023, 16:49Rain is totally disgusting, they call centre is very unprofessional, when you call it's like their are in some tavern, no assistance I am told to send proof of payment to some what's app number no one is responding to that what's app I complained about the amount I don't know about and not coming to my app the then moved the same amount back to my app and the R300 I paid doesn't event reflect that I paid ,it's the 3rd day without internet, it's time I say good buy
MH
Mxolisi H's update05 Oct 2023, 16:49
Reviewer Update
Rain is totally disgusting, they call centre is very unprofessional, when you call it's like their are in some tavern, no assistance I am told to send proof of payment to some what's app number no one is responding to that what's app I complained about the amount I don't know about and not coming to my app the then moved the same amount back to my app and the R300 I paid doesn't event reflect that I paid ,it's the 3rd day without internet, it's time I say good buy