AA
Anele Ane.ludidi
1 reviews | Active since Jun 2025
26 May 2026, 10:48
Rain complaint
The worst service!!!! I canceled my service with Rain early month of April, I paid for my last billing cycle end of the month 25th 2026. My services were stopped on the 1st of May 2026, yet I got billed on the 25th of May. I called to rectify this and the consultant tells me I'm on post pay so that's the reason I got billed. But my thing is, how am I paying for services I never used for two months?? When I paid a day late, my services were stopped a couple of months ago, so how am I now paying for services I haven't been using??
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
26 May 2026, 10:55Hi Anele,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply26 May 2026, 10:55
Official
Hi Anele,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your billing query and will be in touch with you to assist further.
Thank you.
rain.
AA
Anele Ane.ludidi's updateReviewer Update
26 May 2026, 12:08Yes and the last payment came through on 25th of April, covering the cycle that wrapped up on 30 April!! My services stopped as previously communicated on the 1st of May. I have not used your services since then, why am I now paying for a service I did not use?? You are deliberately ****ming people of their hard earned money and keeping them on your pay roll! A lot of people have been complaining about Rain because we now have to change our bank cards in order to cancel your services freely. That should not be the case. I gave you guys enough time to cancel and still paid my last cycle as forewarning, now you're charging me for a service I'm not using!
On top of that, when I was a day late when I was still using your services, my wifi didn't work until I paid because it's a month- to- month contract. Now that I'm canceling suddenly I have to pay even when I'm not using your services!
On top of that, when I was a day late when I was still using your services, my wifi didn't work until I paid because it's a month- to- month contract. Now that I'm canceling suddenly I have to pay even when I'm not using your services!
AA
Anele Ane.ludidi's update26 May 2026, 12:08
Reviewer Update
Yes and the last payment came through on 25th of April, covering the cycle that wrapped up on 30 April!! My services stopped as previously communicated on the 1st of May. I have not used your services since then, why am I now paying for a service I did not use?? You are deliberately ****ming people of their hard earned money and keeping them on your pay roll! A lot of people have been complaining about Rain because we now have to change our bank cards in order to cancel your services freely. That should not be the case. I gave you guys enough time to cancel and still paid my last cycle as forewarning, now you're charging me for a service I'm not using!
On top of that, when I was a day late when I was still using your services, my wifi didn't work until I paid because it's a month- to- month contract. Now that I'm canceling suddenly I have to pay even when I'm not using your services!
On top of that, when I was a day late when I was still using your services, my wifi didn't work until I paid because it's a month- to- month contract. Now that I'm canceling suddenly I have to pay even when I'm not using your services!
AA
Anele Ane.ludidi's updateReviewer Update
26 May 2026, 13:23My services were disconnected on 1 May 2026, I did not consume any data or service for the period currently being billed. This additional debit is unauthorized and constitutes a breach of our cancellation terms.
Please process a refund for the amount of R575 within 7 business days, or I will be forced to reverse the debit order directly via my bank and escalate this matter to ICASA and the CGSO.
Please process a refund for the amount of R575 within 7 business days, or I will be forced to reverse the debit order directly via my bank and escalate this matter to ICASA and the CGSO.
AA
Anele Ane.ludidi's update26 May 2026, 13:23
Reviewer Update
My services were disconnected on 1 May 2026, I did not consume any data or service for the period currently being billed. This additional debit is unauthorized and constitutes a breach of our cancellation terms.
Please process a refund for the amount of R575 within 7 business days, or I will be forced to reverse the debit order directly via my bank and escalate this matter to ICASA and the CGSO.
Please process a refund for the amount of R575 within 7 business days, or I will be forced to reverse the debit order directly via my bank and escalate this matter to ICASA and the CGSO.
AA
Anele Ane.ludidi's updateReviewer Update
26 May 2026, 13:30Even your askRain bot states that your billing is clearly at fault here because my account is sitting at zero, i have no arrears in concern with Rain. Pity I can't attach screenshots here!
AA
Anele Ane.ludidi's update26 May 2026, 13:30
Reviewer Update
Even your askRain bot states that your billing is clearly at fault here because my account is sitting at zero, i have no arrears in concern with Rain. Pity I can't attach screenshots here!
AA
Anele Ane.ludidi's updateReviewer Update
26 May 2026, 13:34You collected for the use of your services in March and April for cancellation, I never used your services in May!
AA
Anele Ane.ludidi's update26 May 2026, 13:34
Reviewer Update
You collected for the use of your services in March and April for cancellation, I never used your services in May!