KM
Keneilwe M
1 reviews | Active since May 2019
21 Mar 2024, 11:33
Rain complaint
We have a contract with Rain, our arrangements is to pay end of the month, but now it's been almost a year they have change our debit order to the 20th we don't know why. Everytime they try to deduct there are no funds and they will suspend our wifi as they have done now. We try calling them a couple of times saying they will fix it but to no avail. We tried to send an email they have blocked us. We make sure they get their money each and every month end but this is what we get from them, cut us from WiFi on the 20th of every month. Dissatisfied, disappointed and frustrated.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
21 Mar 2024, 11:38Hi Keneilwe Mohasi,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply21 Mar 2024, 11:38
Official
Hi Keneilwe Mohasi,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
KM
Keneilwe M's updateReviewer Update
21 Mar 2024, 12:09The ID number and email address linked to the Rain account is
Mr Kamohelo Mohasi
ID ***
Cell ***
Mr Kamohelo Mohasi
ID ***
Cell ***
KM
Keneilwe M's update21 Mar 2024, 12:09
Reviewer Update
The ID number and email address linked to the Rain account is
Mr Kamohelo Mohasi
ID ***
Cell ***
Mr Kamohelo Mohasi
ID ***
Cell ***
KM
Keneilwe M's updateReviewer Update
21 Mar 2024, 16:46We have been calling trying to change the payment date to the previous one, which is month end as we don't know how come did it change to the 20th because there is no one getting paid on the 20th, but every time they said they will fix it. And if on our profile it only shows payment date is the 20th this means they never changed or fixed as they promised. We tried to send emails rain has blocked us. It's so sad and frustrating to forfeit 10 days every month of wifi because you suspended our wifi on the 20th. If we got explaination long time ago we could have known what is the problem. We are very disappointed and will never advise people to use rain, they should look for other alternatives.
KM
Keneilwe M's update21 Mar 2024, 16:46
Reviewer Update
We have been calling trying to change the payment date to the previous one, which is month end as we don't know how come did it change to the 20th because there is no one getting paid on the 20th, but every time they said they will fix it. And if on our profile it only shows payment date is the 20th this means they never changed or fixed as they promised. We tried to send emails rain has blocked us. It's so sad and frustrating to forfeit 10 days every month of wifi because you suspended our wifi on the 20th. If we got explaination long time ago we could have known what is the problem. We are very disappointed and will never advise people to use rain, they should look for other alternatives.