DC
Dalene C
1 reviews | Active since Jul 2020
07 Jul 2020, 10:59
RAIN COMPLAINT
OUR DEBIT ORDER WENT OFF OUR BANK ACCOUNT BUT WE ARE STILL NOT CONNECTED TO INTERNET. THIS IS FROM THE FIRST OF JULY. WE HAVE CONTACTED SUPPORT 5 TIMES ALREADY BUT NO FEEDBACK RECEIVED AS YET. PLEASE HELP
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
07 Jul 2020, 13:19Hi Dalene
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Rain's reply07 Jul 2020, 13:19
Official
Hi Dalene
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Fattima
DC
Dalene C's updateReviewer Update
07 Jul 2020, 13:52WILL THIS STILL BE TODAY?
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Dalene C's update07 Jul 2020, 13:52
Reviewer Update
WILL THIS STILL BE TODAY?
DC
Dalene C's updateReviewer Update
08 Jul 2020, 08:46AFTER WE WERE CONTACTED BY A RAIN AGENT MUSA THE ISSUE WAS RESOLVED WITHIN MINUTES. MUSA ESTABLISHED IT WAS A PROBLEM WITH OUR SIM CARD. SHE THEN ARRANGED TO HAVE OUR CARD REPLACED WITH A NEW CARD. MUSA WAS VERY PROFESSIONAL AND HELPFUL. THANK YOU FOR THE SERVICE WE RECEIVED.
DC
Dalene C's update08 Jul 2020, 08:46
Reviewer Update
AFTER WE WERE CONTACTED BY A RAIN AGENT MUSA THE ISSUE WAS RESOLVED WITHIN MINUTES. MUSA ESTABLISHED IT WAS A PROBLEM WITH OUR SIM CARD. SHE THEN ARRANGED TO HAVE OUR CARD REPLACED WITH A NEW CARD. MUSA WAS VERY PROFESSIONAL AND HELPFUL. THANK YOU FOR THE SERVICE WE RECEIVED.