Rain Complaint

Rain- I recently purchased a sim card for wifi aprroximately 3 weeks ago from Rain. The speed is beyond ridiculous. Buffering every 30 seconds when watching Netflix. Averages at 0.25mbps. I have raised this issue with them via their support service on the website. Which is just a black hole. No telephone number you can call. My support message is responded to and I am asked a question and then advised my query has been resolved. Which it has not. I then respond to advise that this is not the case. A different persons now picks up the email thread and asks the same questions again which I duly respond to and my problem is still not resolved. This has become a vicious circle where upon nothing is done to address the problem just a host of different people asking the same questions repeatedly and no action taken. Sometimes the message is not even responded to. I am still as at 22 October awaiting a response to my email to them on 18th October ! Their service is sub standard and their support frustrating and non existing. No escalation process. As a new client I am beyond impressed and can get no accountability or resolution !!!